Delivery

Delivery Information

UK Delivery

We use Royal Mail first class for most orders, although larger orders are sometimes sent via courier. We aim to dispatch within one working day if orders are made before 3.30pm UK time. You will receive email notification when your order has been dispatched and if necessary tracking information will also be sent to you.

The price of delivery depends of the amount of goods ordered and the weight of the parcel, with prices starting from £1.65 up to a maximum of £4.95 for delivery within the UK. Prices are automatically calculated at the checkout.

Estimated delivery is 1-3 working days from Dispatch.

For urgent orders, please contact us.

UK Click and Collect (please select "Local Pickup" at checkout)

Click and Collect is available Monday - Friday, 12pm - 5pm from the Watermead Shop, Leicester, LE5 6RA, Orders will be processed within 1-3 working days and we shall notify you when your order is available for collection.

Europe (EU and Non-EU)

We use Royal Mail first class for most orders, although larger orders are sometimes sent via courier. We aim to dispatch within one working day if orders are made before 3.30pm UK time. You will email receive notification when your order has been dispatched and if necessary tracking information will also be sent to you.

The price of delivery depends of the amount of goods ordered and the weight of the parcel, with prices starting from £3.65. Prices are automatically calculated at the checkout.

Estimated delivery is between 5-7 working days from dispatch

USA and Canada

We use Royal Mail first class for most orders, although larger orders are sometimes sent via courier. We aim to dispatch within one working day if orders are made before 3.30pm UK time. You will email receive notification when your order has been dispatched and if necessary tracking information will also be sent to you.

The price of delivery depends of the amount of goods ordered and the weight of the parcel, with prices starting from £3.65. Prices are automatically calculated at the checkout.

Estimated delivery is between 6-8 working days from dispatch

Delivery Terms and Conditions

Delivery of all items ordered from us will be by National or International Carrier or The Post Office and subject to that individual provider’s terms and conditions of service. If you are not satisfied with the delivery of any item or items please contact us in writing by email within 48 hours of its receipt. In the event of the goods being obviously damaged in transit this should be indicated to the Carrier when signing the receipt for the parcel asking them to add a note to their paperwork stating the damage. Additionally, we must be notified with full details of any ‘transit damage’ by Email within 3 days otherwise our insurance cover may prove invalid and we would not be able to accept liability.

We will only reimburse the cost of postage on any items returned to us if this is due to a clear error on our part or items are damaged in transit or there is a fault or quality issue with the product, but the return must first be agreed by us in writing in response to an email from you advising us of the damage or fault or error. Any replacement will be made as soon as possible and any refund or reimbursement within 30 days.

With the exception of damage in transit, if an item has been especially commissioned and personalised to you or a named person, or to a group/parish/community or to a particular event or date, including supplied pictures or photographs, then replacement or refund will only be agreed if we are proven not to have fulfilled your personal instruction or request for the said item.